Home - Premium Call Centre Solution

How we can help

Need a hand answering, contacting, chasing, cross selling, or checking up on clients?
Leave it to us.

Administrative Consultants Association Member

My Ethics Pledge to You (ACA Code of Ethics)

Can you afford to let it ring out?

80% of people
won’t leave you a voicemail

30% of people
who leave a voicemail reckon you won’t call back

4 out of 5 people
will call your competitors if you’re engaged

incoming-calls

chaos-icn

Calls causing chaos? Call on us.

Does this sound familiar? You’re fixing a blocked drain, hands full, when your mobile phone rings. You can’t answer, so the call goes to voicemail. Another potential job, down the drain… Learn More

answering-icn

Answering your phone is our calling.

An unanswered phone is one of the most frustrating business hang-ups (we love a good phone pun). The last thing you want to worry about while working or on the road are missed calls and lost sales. That’s where we come in… Learn More

Meet the team

You can call on us. We offer a superior, fast and flexible service, with an all-Australian, English-speaking team.

Lisa Aifantis

Director | The customer service queen

Quirky and professional is how clients describe director Lisa Aifantis. With warmth, bubbliness and an easy-going nature, Lisa leads a team of talented women.

Rhonda Osman

Director | The customer relationship extraordinaire

For over 14 years, Rhonda has honed her expertise in product development, as a customer service and Interactive Voice Response Technology specialist.

Have a question?

Need a hand tailoring a solution? Want to hear another phone joke? Just give our girls a call or get in touch another way.

"Premium Call Centre Solutions add capacity to my business and enable me to handle my clients and workflow more efficiently. Their friendly staff make a favourable impression every time that clients or potential clients call and I am busy with other matters."

John Tindall

Choice Home Loans

"We are amazed by how well trained and enthusiastic the PCCS operators are - this is reflected in the way they handle each & every call. I am very pleased with our service from PCCS!"

Daniel

You Marketing

"PCCS has been an integral part of our quality customer service and has been an improvement to the level of service that our firm provides our clients. Thank you to the folks at PCCS for their fantastic service and for looking after our company!"

George Germanos

Managing Director / Alliance Accounting

"We have been using the services of premium call solutions for in excess of three years. We constantly find them to possess a 'must win attitude' with a strong degree of determination to succeed. They have helped us tremendously in improving the performance of our business."

Tony Ryba

Skyecloud

"We have been utilising Premium Call Centre Solutions for over 12 months for our after hours customer service. The professionalism of their operators is nothing short of excellent and the feedback from our clients has only been positive."

William Cownie

Liverpool Glass

"As a client of PCCS for several years now I have found their service invaluable to my business. The friendly ladies taking the calls for my business has allowed me much more time to promote and grow my business. Thank you PCCS for your excellent service."

Sofie Spasinski

Aztel Pty Ltd ATF The Azcom Trust

“I was inspired by the enthusiasm and determination they showed in bringing their charity event to life, which subsequently was a tremendous success. I found both Lisa and Rhonda to be honest, ethical and at all times display the utmost professionalism.”

Penelope Geftakis

Phoenix Leadership Consulting