Are you ready to be wowed by the best in the biz?

Quirky and professional is how clients describe director Lisa Aifantis.

With warmth, bubbliness and an easy-going nature, Lisa leads a team of talented women who are on track to be the biggest customer service provider in Australia.

Lisa is a customer service queen. She brings 15 years’ people management, credit control, accounting, and advertising expertise to PCCS.

“I take a personal approach to helping our clients. We answer their calls to get a deep understanding of their business, before we put our operators on the job,” Lisa says.

It’s an approach clients appreciate.

Outside the office, Lisa loves spending time with her husband and kittens. She also seeks serenity and takes long drives to unwind.

“I really like writing, scrapbooking, cooking and charity work. Some of these things annoy my husband, but I do them anyway!”

For over 14 years, Rhonda has honed her expertise in product development, as a customer service and Interactive Voice Response Technology specialist.

She has managed thousands of staff in customer service, sales and product development. With a focus on relationships – and delivering stellar service and efficiency in a fast-paced environment – Rhonda’s talents have given PCCS the edge in a highly competitive industry.

“Building relationships within our industry and with our clients each and every day is crucial to our success in business,” Rhonda says.

Central to Rhonda’s role is designing, building, and testing our unique services. These include giving you – our valued client – multiple self-managed methods, so you can choose the best call centre service for your business needs, or chat with a friendly operator to tailor a solution to you.

Rhonda’s professional yet down-to-Earth nature flows through the PCCS team. And it allows her to fully manage a suite of services – customer enquiries, complaints, dispute resolution, call monitoring, appointment scheduling, and warm telemarketing.

It’s her uncompromising standard of excellence, and an unwavering desire to continually improve, that makes Rhonda and PCCS the first choice in implementing, maintaining and streamlining your customer service needs.

“Every day, I work to ensure our passion, professionalism, and practical approach equips your business with cutting-edge and superior customer service solutions.”