Are you ready to be wowed by the best in the biz?

Fast, focused and friendly – our call centre team is the professional voice for your business.

Lisa Aifantis

Director

The customer service queen

Quirky and professional is how clients describe director Lisa Aifantis.

“We offer a professional service with an all-Australian, English-speaking team, a fast and flexible service and the very best value for money.”

Quirky and professional is how clients describe director Lisa Aifantis.

With warmth, bubbliness and an easy-going nature, Lisa leads a team of talented women who are on track to be the biggest customer service provider in Australia.

Lisa is a customer service queen. She brings 15 years’ people management, credit control, accounting, and advertising expertise to PCCS.

“I take a personal approach to helping our clients. We answer their calls to get a deep understanding of their business, before we put our operators on the job,” Lisa says.

It’s an approach clients appreciate.

Outside the office, Lisa loves spending time with her husband and kittens. She also seeks serenity and takes long drives to unwind.

“I really like writing, scrapbooking, cooking and charity work. Some of these things annoy my husband, but I do them anyway!”

Rhonda Osman

Director & Account Manager

The customer relationship extraordinaire

Upholds an uncompromising standard of excellence.

“As PCCS’s Account Manager, Rhonda’s warmth and pro-activity has secured many valued clients by providing tailored and stream-lined solutions in customer service that enhance the end users experience.”

For over 14 years, Rhonda has honed her expertise in product development, as a customer service and Interactive Voice Response Technology specialist.

She has managed thousands of staff in customer service, sales and product development. With a focus on relationships – and delivering stellar service and efficiency in a fast-paced environment – Rhonda’s talents have given PCCS the edge in a highly competitive industry.

“Building relationships within our industry and with our clients each and every day is crucial to our success in business,” Rhonda says.

Central to Rhonda’s role is designing, building, and testing our unique services. These include giving you – our valued client – multiple self-managed methods, so you can choose the best call centre service for your business needs, or chat with a friendly operator to tailor a solution to you.

Rhonda’s professional yet down-to-Earth nature flows through the PCCS team. And it allows her to fully manage a suite of services – customer enquiries, complaints, dispute resolution, call monitoring, appointment scheduling, and warm telemarketing.

It’s her uncompromising standard of excellence, and an unwavering desire to continually improve, that makes Rhonda and PCCS the first choice in implementing, maintaining and streamlining your customer service needs.

“Every day, I work to ensure our passion, professionalism, and practical approach equips your business with cutting-edge and superior customer service solutions.”

Have a question? Have a question?

Need a hand tailoring a solution? Want to hear another phone joke? Just give our girls a call or get in touch another way.

"Premium Call Centre Solutions add capacity to my business and enable me to handle my clients and workflow more efficiently. Their friendly staff make a favourable impression every time that clients or potential clients call and I am busy with other matters."
John Tindall
Choice Home Loans
"We are amazed by how well trained and enthusiastic the PCCS operators are - this is reflected in the way they handle each & every call. I am very pleased with our service from PCCS!"
Daniel
You Marketing
"PCCS has been an integral part of our quality customer service and has been an improvement to the level of service that our firm provides our clients. Thank you to the folks at PCCS for their fantastic service and for looking after our company!"
George Germanos
Managing Director / Alliance Accounting
"We have been using the services of premium call solutions for in excess of three years. We constantly find them to possess a 'must win attitude' with a strong degree of determination to succeed. They have helped us tremendously in improving the performance of our business."
Tony Ryba
Skyecloud
"We have been utilising Premium Call Centre Solutions for over 12 months for our after hours customer service. The professionalism of their operators is nothing short of excellent and the feedback from our clients has only been positive."
William Cownie
Liverpool Glass
"As a client of PCCS for several years now I have found their service invaluable to my business. The friendly ladies taking the calls for my business has allowed me much more time to promote and grow my business. Thank you PCCS for your excellent service."
Sofie Spasinski
Aztel Pty Ltd ATF The Azcom Trust
“I was inspired by the enthusiasm and determination they showed in bringing their charity event to life, which subsequently was a tremendous success. I found both Lisa and Rhonda to be honest, ethical and at all times display the utmost professionalism.”
Penelope Geftakis
Phoenix Leadership Consulting

Website By You Marketing