Are unanswered calls your biggest
business hang-up?

You can call on us for all your business telephony needs. See a snapshot of our services below. Need another solution? Just give us a bell and we’ll get it sorted.

Calls causing chaos? Call on us.

Are you a start-up, tradie, or small real estate firm, accountant, agency, or other boutique business?

You need to present a professional edge – or national presence – but can’t afford a fulltime receptionist.

If only there was a team of energetic, expert Australian phone operators. Someone who understands your SME business and answers every call, every time and promptly passes on the message.

Answering your phone is our calling

Every time your phone rings, we answer it.

Our all-female, all-Australian team can act as the voice of your business. So you get an affordable, friendly, efficient receptionist, without paying for one who spends half the day on Facebook! Never miss a call, keep your clients happy and be free to focus on what matters: building your business.

Why a Professional Voice Matters as Much as Your Service:

In this fast-paced professional climate, potential clients have less time than ever before to spend tracking you down. Capturing the attention and loyalty of your clients comes down to delivering the right message – the first time.

You may be a sole trader or in a small company, now you have the chance to provide great value with your professional voice even if you cannot take the call.

Call us now to find out more

If you spend more time on administration then generating an income for your business chances are you’re spend too much time doing the wrong thing. If you would like us to take care of all your emails, make appointments, manage your diary or process your invoices get in touch with us today.

Call us about Virtual Administration

Keeping your clients warm

Need a hand contacting, chasing, cross-selling to or checking up on clients? Leave it to us. We’ll ensure your clients feel loved. As part of our warm telemarketing services we can:

  • Re-establish contact and reignite the relationship
  • Promote new products and services – and email the info on your behalf
  • Check stock and take orders
  • Get feedback and pick up on potential issues

Get in touch to get started

Cold calling is one of those tasks no business likes to do. Cold calling is an attempt to convince potential customers to purchase either the salespersons product or service. Cold calling is important because it generate new clients for your business. If you need more clients and don’t know where to start get in touch with us today and let us help you.

Contact us about Cold Calling

Say farewell to free advice

Does your phone regularly ring with people seeking free advice? Do you find it tricky invoicing for tiny time increments?

It’s time to change that! Get paid for your time and avoid invoicing with a 1900 information line number. Callers are charger per minute through your phone bill. It’s the easy, cheap and fair way to charge for your time.

1900 Numbers – Worth Diamonds to Your Database!

In business, the growth of your database is vital. Our 1900 Numbers are a perfect and inexpensive way to promote the services of your business!

By using a 1900 number you get to showcase your service and draw in warm clients that have a genuine interest in what you offer.

This removes the need for convoluted and expensive marketing and gives you a direct way to increase the size of your database. Set up your next competition showcasing your service with a 1900 Number!

National numbers made easy

Working from home or having a tiny team doesn’t mean you have to seem small. Keep up appearances with a professional 1300, 1800 or 1900 number. You’ll look like a big business, without the expense.

We’ll do the legwork for you – setting up your new number and round-the-clock, cutting-edge IVR (interactive voice response) menus. Plus, we’ll take care of the talent – choosing the best voice for your business.

Call us now to find out more

Your database is the bread and butter of your business. Without your clients you have no business. Where a lot of businesses get stuck is the amount of customers/clients they believe they have. If you have 500 people in your database but only 50 active clients than the value of your business is the 50 active not the 500. If you would like to ‘wash’ your database, find out exactly how many ‘active’ clients you have and ‘inject’ life into the ones who haven’t used you, then call us today and let us help you.

Call us now to find out about Database Management

A professional voice is Imperative for all businesses. We have voice over talents who record your phones answering services as well as other recorded services you require. If you would like to know more, get in touch with us today.

Contact us about Voice Over Work

Want to stay in the all important loop? We answer your calls professionally and take a message for you. We make sure you are sent two notifications, one via an email to your inbox and a text informing you of your new message. Fast and efficient in one great service!

Find out more about Paging Services

It’s no longer about having a call centre service that answers and routes your incoming calls, it’s about the complete customer experience that will drive your revenue higher. If you need a complete Customer Service Solution get in touch with us today to find out how we can help you.

Contact us about Custom Service Solutions

Interactive Voice Response Platform

Interaction and customer service never have to be compromised again. The IVR Platform is a user-friendly, practical way to quickly and efficiently give your customers relevant options that maintains your professional standard at anytime!

Call us now to find out more

More Services

  Competition lines

We can design, build, and test the call flow and navigation of customers using competition lines. Entrants can leave a name or number, or answer competition questions.

 Voting lines

An easy to use number-based menu system, including a diagnostic report on call volume and votes.

 SMS billing services

Ask us to design and implement a billing mechanism for telephony-based services or subscriptions. SMS services are suitable for collecting votes or registering with a keyword. We can set it up with a reference number, or send users an automated message directing them to a website.

 Mass calling solutions

Is your competition campaign bigger than Ben Hur? Then you need a mass calling solution, to effortlessly offer large-scale voting campaigns on TV and radio. We’ll set up the system to handle a large volume of calls – and keep you updated throughout the campaign.

  Conferencing telephony system

Conference calls have never been easier. Simply use the special conference dial-in number for your meeting, and quickly connect with colleagues and clients – anywhere, anytime.

  1900 premium rate billing systems

Are you a professional who needs to provide a per-minute charge for consulting and advising clients? This simple system bills the end-user for each call, so you can keep on top of your billing and time management. Choose per-minute or fixed cost options.

  Credit card lines

Taking payment shouldn’t be complicated. Get the convenience of your own merchant facilities, or plug into ours. Each customer is issued a reference number, so it’s easy to track who has paid for what.

  Transcription lines

Have better things to do than transcribe audio files? Give them to us, and we’ll accurately transcribe them for you at an affordable rate.

Have a question? Have a question?

Need a hand tailoring a solution? Want to hear another phone joke? Just give our girls a call or get in touch another way.

"Premium Call Centre Solutions add capacity to my business and enable me to handle my clients and workflow more efficiently. Their friendly staff make a favourable impression every time that clients or potential clients call and I am busy with other matters."
John Tindall
Choice Home Loans
"We are amazed by how well trained and enthusiastic the PCCS operators are - this is reflected in the way they handle each & every call. I am very pleased with our service from PCCS!"
You Marketing
"PCCS has been an integral part of our quality customer service and has been an improvement to the level of service that our firm provides our clients. Thank you to the folks at PCCS for their fantastic service and for looking after our company!"
George Germanos
Managing Director / Alliance Accounting
"We have been using the services of premium call solutions for in excess of three years. We constantly find them to possess a 'must win attitude' with a strong degree of determination to succeed. They have helped us tremendously in improving the performance of our business."
Tony Ryba
"We have been utilising Premium Call Centre Solutions for over 12 months for our after hours customer service. The professionalism of their operators is nothing short of excellent and the feedback from our clients has only been positive."
William Cownie
Liverpool Glass
"As a client of PCCS for several years now I have found their service invaluable to my business. The friendly ladies taking the calls for my business has allowed me much more time to promote and grow my business. Thank you PCCS for your excellent service."
Sofie Spasinski
Aztel Pty Ltd ATF The Azcom Trust
“I was inspired by the enthusiasm and determination they showed in bringing their charity event to life, which subsequently was a tremendous success. I found both Lisa and Rhonda to be honest, ethical and at all times display the utmost professionalism.”
Penelope Geftakis
Phoenix Leadership Consulting

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